Privacy Policy

1. Introduction

BTBIZ (“we”, “us”, or “our”) operates a WhatsApp Business messaging platform. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or use our services. By accessing or using BTBIZ, you agree to the terms described in this policy.

2. Information We Collect

We collect information you provide directly to us, including:

• Account registration details (name, email address, organization name)
• WhatsApp Business Account credentials and phone numbers you connect
• Contact data you import or collect through the platform (names, phone numbers, emails)
• Message content sent and received through our platform
• Billing and payment information processed via our payment provider
• Usage data such as log files, IP addresses, browser type, and pages visited

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the BTBIZ platform
• Process and deliver WhatsApp messages on your behalf via the Meta Cloud API
• Manage your account and respond to support requests
• Send transactional and service-related communications
• Monitor platform usage, detect fraud, and improve our services
• Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Meta Platforms, Inc. — to send and receive WhatsApp messages through the WhatsApp Business Platform on your behalf. Your use of our platform is subject to Meta's terms and policies.
• Infrastructure providers — cloud hosting, database, and queue services that process data solely to provide our platform.
• Legal authorities — when required by applicable law, court order, or government regulation.

5. WhatsApp Business Platform Data

BTBIZ is built on the Meta WhatsApp Business Platform. Message content, phone numbers, and template data processed through our platform are subject to Meta's Privacy Policy and WhatsApp Business Terms of Service in addition to this policy. We access WhatsApp user data solely to deliver the messaging functionality you request and do not use it for unrelated purposes.

6. Data Storage and Security

Your data is stored on secure servers with restricted access. We use industry-standard encryption (AES-256) for sensitive credentials such as WhatsApp access tokens. We conduct regular security reviews and limit access to personal data to authorized personnel only. Despite these measures, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Cookies

We use session cookies and similar technologies to authenticate users and maintain secure sessions. We do not use third-party advertising cookies. You may disable cookies through your browser settings, though doing so may affect platform functionality.

8. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us at the address below. We will fulfil deletion requests within 30 days except where retention is required by law.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Receive a copy of your data in a portable format

To exercise any of these rights, contact us using the details in Section 11.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated “Last updated” date. Continued use of the platform after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at: